VonGrimm

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Activity overview

Latest activity by VonGrimm
  • VonGrimm created an article,

    Black Clips / Black Screen

    Issue: Clips are just a black screen. Solution: Some recorders and overlays can stop Medal from being able to record your game play. Make sure these programs are not running while using Medal: MSI...

  • VonGrimm created an article,

    How to Record with Medal

    Medal will begin recording as soon as it detects the game started. You will see in the top right hand corner when Medal is ready to start clipping. We also have a smattering of options for you to ...

  • VonGrimm commented,

    This is a very strange issue. Can you tell us what phone you are using and what resolution the screen is?

  • VonGrimm commented,

    Hello XavyZx, It's possible your clip exists, but the UI made a mistake. Right-click the clip, open file location, and see if your video is in your 'Clips' folder. If not, unfortunately that clip i...

  • VonGrimm commented,

    Hey there Aries1aa. I just saw your ticket. I will continue the conversation over tickets

  • VonGrimm commented,

    Official comment

    Hey Peter. We need to do a purge of Medal from your system. Please follow the steps below. Purge (reinstall) Close Medal in the system tray and make sure all Medal processes are terminated. (Somet...

  • VonGrimm commented,

    Hey James, I'm going to create a ticket for us to communicate. Hopefully I can help you identify the issue of why Medal is using so many resources

  • VonGrimm commented,

    Official comment

    This feature is now available! Make sure to update the Medal software!

  • VonGrimm created an article,

    The 2018 Grand Finale Update! Version 4.0.0 | 3.3.0 is here!

    Our final update for the year is out, and we have some big things for you! Behold, some brand spankin' new desktop & mobile features that're gonna blow ya'lls minds, ya heard? Pulse • Friend A...

  • VonGrimm commented,

    Official comment

    Hey there! This feature request is being looked into, though I can't give a time frame on when it will be released.