Cant install medal

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1 comment

  • Official comment
    VonGrimm

    Hey Peter. We need to do a purge of Medal from your system. Please follow the steps below.

    Purge (reinstall)

    1. Close Medal in the system tray and make sure all Medal processes are terminated. (Sometimes stray processes can hide in your system tray or your task manager - double check those!)
    2. Quit any game running.
    3. Navigate to C:\Users\YOURUSER\AppData\Local and delete Medal.
      • While in Local find Ferox Games and delete that.
    4. Navigate to C:\Users\YOURUSER\AppData\Roaming and delete Medal.
    5. Navigate to Local Disk (C:) and delete Medal
    6. Restart your system.
    7. Reinstall from Medal.tv

    If you're having trouble finding your AppData folders hit the Start button + R, and enter:

    %appdata% in the run window and hit enter: 

    Then %localappdata% in the run window and hit enter:


     If your OS tells you that the file cannot be deleted because it's still in use. Open up the Task Manager and terminate all instances of Medal there and in the startup tab.

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