Clips load permanently/ Won't play

Comments

5 comments

  • Official comment
    Brandon Cohen

    Hey jejexd,

    I'm going to make a ticket for this.

    For anyone else coming across this needing help here's what I need.

    • Medallog (Documents > Medal > Medallog.txt(date when you experienced the issue)
    • Console log screenshot in Medal (Press `CTRL ALT i`, then press Console, and send me a screenshot)
    • What game(s) are you experiencing this on?
  • jejexd

    Hello Brandon,

    -I pasted the .txt file on the next comment.


    -Here's the screenshot from the console.
    -And the games I've tried are: Fortnite, Garry's Mod, And CS:GO.

  • jejexd

    [Info | 10:12:21] [Medal Log Init] 02-11-2018 10:12:20

    [Debug | 10:12:29] PollDesktopJobQueue reply [{'uuid':'6adb8a92-6e4f-4b5b-9b22-3fdee633bc7a','body':{'expires':31536000000,'key':'5c1b6224-e0d8-4132-af37-e69bcfbf89ae','userId':166527,'userName':'jejexd'},'action':'user'},{'uuid':'c4b2e856-550e-4f1d-8396-4f0090e63451','body':{'expires':31536000000,'key':'5c1b6224-e0d8-4132-af37-e69bcfbf89ae','userId':166527,'userName':'jejexd'},'action':'user'},{'uuid':'415b1b39-19eb-4a18-a390-6e1b0e44debc','body':{'expires':31536000000,'key':'5c1b6224-e0d8-4132-af37-e69bcfbf89ae','userId':166527,'userName':'jejexd'},'action':'user'},{'uuid':'4b03da30-905a-444c-9c1a-f96321895372','body':{'expires':31536000000,'key':'5c1b6224-e0d8-4132-af37-e69bcfbf89ae','userId':166527,'userName':'jejexd'},'action':'user'}]
    [Info | 10:12:34] New command - user * {
    "expires": 31536000000,
    "key": "5c1b6224-e0d8-4132-af37-e69bcfbf89ae",
    "userId": 166527,
    "userName": "jejexd"
    }
    [Info | 10:12:42] Video Index: 3 Audio Index: 4
    [Info | 10:12:42] Setting video device
    [Info | 10:12:43] Setting external audio device
    [Info | 10:12:43] MedalWriter Created
    [Info | 10:12:44] [Medal Log Init] 02-11-2018 10:12:44

    [Info | 10:12:45] Video Index: 3 Audio Index: 4
    [Info | 10:12:45] Setting video device
    [Info | 10:12:45] Setting external audio device
    [Info | 10:12:45] MedalWriter Created
    [Info | 10:12:45] request user
    [Debug | 10:12:45] LoadSettings reply
    [Info | 10:12:46] requestuser reply {"key":"5c1b6224-e0d8-4132-af37-e69bcfbf89ae","userId":166527,"expires":31536000000,"userName":"jejexd"}
    [Debug | 10:12:47] Microsoft.CSharp.RuntimeBinder.RuntimeBinderException: No se puede realizar enlace en tiempo de ejecución en una referencia NULL.
    en CallSite.Target(Closure , CallSite , Object )
    en System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet](CallSite site, T0 arg0)
    en RESTService.DesktopConnection.<>c__DisplayClass8_0.<LoadSettings>b__0(IRestResponse response) en C:\Users\ressa\Projects\MedalStudio\RESTService\DesktopConnection.cs:línea 137
    [Debug | 10:12:47] encoder options reply
    [Alert | 10:12:50] No clip db to send data
    [Info | 10:12:50] recordingstopped
    [Info | 10:12:50] ----[ESM State]: Initializing----
    [Debug | 10:12:50] recordingstopped reply "ok"
    [Info | 10:12:50] [ESM Event] - Initialized
    [Info | 10:12:50] DetectAllGames True
    [Info | 10:12:50] ----[ESM State]: SearchingForCapture----
    [Info | 10:12:50] UDP Listener started
    [Warning | 10:12:52] No MedalCapture listener found
    [Info | 10:12:52] Encoder server started
    [Info | 10:12:52] [ESM Event] - CaptureNotFound
    [Info | 10:12:52] ----[ESM State]: ScanningForGame----
    [Emergency | 10:12:54] System.Management.ManagementException: No encontrado
    en System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
    en System.Management.PropertyDataCollection.get_Item(String propertyName)
    en System.Management.ManagementBaseObject.GetPropertyValue(String propertyName)
    en MedalEncoder.HardwareInfo.CPU() en C:\Users\ressa\Projects\MedalStudio\MedalEncoder\HardwareInfo\HardwareInfo.cs:línea 112
    en MedalEncoder.HardwareInfo.GetHardwareInfo() en C:\Users\ressa\Projects\MedalStudio\MedalEncoder\HardwareInfo\HardwareInfo.cs:línea 34
    en MedalEncoder.HardwareInfo.<>c.<LogHardwareInfo>b__0_0() en C:\Users\ressa\Projects\MedalStudio\MedalEncoder\HardwareInfo\HardwareInfo.cs:línea 20
    [Info | 11:31:45] Process name found hl2 | Caption | Garry's Mod | and class | Valve001 | Detect all Games | True
    [Info | 11:31:45] Game Found Type 3: Garry's Mod
    [Info | 11:31:45] Game found hl2
    [Info | 11:31:46] [ESM Event] - GameFound
    [Info | 11:31:46] Attaching to Process ID: 21160
    [Info | 11:31:46] Process detected as: 32 Bit
    [Info | 11:31:46] Process detected as: x86
    [Info | 11:31:46] MainWindowHandle 788204
    [Info | 11:31:46] Thread id: 21164
    [Info | 11:31:46] ----[ESM State]: Injecting----
    [Info | 11:31:46] recordingstarted 87 - Garry's Mod
    [Debug | 11:31:46] recordingstarted reply "ok"
    [Info | 11:32:03] [ESM Event] - WindowCaptureHide
    [Info | 11:32:04] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:32:04] [ESM Event] - WindowCaptureMoved
    [Info | 11:32:04] [ESM Event] - WindowCaptureShow
    [Info | 11:32:04] Capture Connected to Encoder
    [Info | 11:32:04] [ESM Event] - CaptureConnected
    [Info | 11:32:04] ----[ESM State]: Recording----
    [Info | 11:32:04] Keyboard hook started F8
    [Info | 11:32:04] Capture->MedalHost: [Config] received
    [Info | 11:32:04] Capture->MedalHost: Capture Start as Client
    [Info | 11:32:04] Capture->MedalHost: Direct3D9 module detected.
    [Info | 11:32:05] Capture->MedalHost: Offsets: 29E8, 4B80
    [Info | 11:32:05] Capture->MedalHost: Supports EX: True
    [Info | 11:32:05] Capture->MedalHost: Timer started (OK)
    [Info | 11:32:05] RESTARTED Recorder
    [Info | 11:32:05] Stopped Filter
    [Info | 11:32:05] Config Received : 1280x720 Shared Texture Handle: -2147474624
    [Info | 11:32:05] Adapter found: 30610
    [Info | 11:32:05] FORMAT: B8G8R8A8_UNorm
    [Info | 11:32:05] Attempting to open segment wrap
    [Info | 11:32:05] Segment wrap opened
    [Info | 11:32:05] Clip segment count: 3 Clip Length: 15
    [Info | 11:32:05] Started Filter
    [Info | 11:32:05] GameFilter: Operation started.
    [Info | 11:32:17] Video thread error
    [Info | 11:32:43] Triggered save clip
    [Info | 11:32:43] [ESM Event] - SaveClip
    [Info | 11:32:43] Request clip save
    [Info | 11:32:43] Clip requested at: 1541169163
    [Info | 11:32:43] Created paths
    [Info | 11:32:43] ShowOverlay
    [Debug | 11:32:43] clip 1541169163 create reply "ok"
    [Info | 11:32:46] [ESM Event] - WindowCaptureHide
    [Info | 11:32:46] [ESM Event] - WindowCaptureHide
    [Info | 11:32:47] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:32:47] [ESM Event] - WindowCaptureMoved
    [Info | 11:32:57] Video thread error
    [Info | 11:33:08] Video thread error
    [Info | 11:33:13] [ESM Event] - WindowCaptureHide
    [Info | 11:33:13] [ESM Event] - WindowCaptureHide
    [Info | 11:33:13] [ESM Event] - WindowCaptureShow
    [Info | 11:33:13] [ESM Event] - WindowCaptureHide
    [Info | 11:33:14] [ESM Event] - WindowCaptureHide
    [Info | 11:33:14] Capture Disconnected
    [Info | 11:33:14] Stopped Filter
    [Info | 11:33:14] GameFilter: Stopped
    [Info | 11:33:14] Cleared Filter
    [Info | 11:33:14] Segment wrap closed
    [Info | 11:33:14] [ESM Event] - CaptureDisconnected
    [Info | 11:33:14] ----[ESM State]: SearchingForCapture----
    [Info | 11:33:14] [ESM Event] - GameClosed
    [Info | 11:33:14] Garry's Mod exited.
    [Info | 11:33:14] recordingstopped
    [Debug | 11:33:14] recordingstopped reply "ok"
    [Warning | 11:33:15] No MedalCapture listener found
    [Info | 11:33:15] Encoder server started
    [Info | 11:33:15] [ESM Event] - CaptureNotFound
    [Info | 11:33:15] ----[ESM State]: ScanningForGame----
    [Info | 11:33:15] Keyboard hook detached
    [Info | 11:33:19] Video thread error
    [Info | 11:33:45] Process name found Terraria | Caption | Terraria: Coming soon to a computer near you | and class | WindowsForms10.Window.8.app.0.190610d_r16_ad1 | Detect all Games | True
    [Info | 11:33:46] Process name found Terraria | Caption | .NET-BroadcastEventWindow.4.0.0.0.190610d.0 | and class | .NET-BroadcastEventWindow.4.0.0.0.190610d.0 | Detect all Games | True
    [Info | 11:33:46] Process name found Terraria | Caption | GDI+ Window | and class | GDI+ Hook Window Class | Detect all Games | True
    [Info | 11:33:46] Process name found Terraria | Caption | MSCTFIME UI | and class | MSCTFIME UI | Detect all Games | True
    [Debug | 11:35:44] PollDesktopJobQueue reply [{'uuid':'b86eb683-95e4-4c86-8f5f-0d6bd3591c11','body':{'key':''},'action':'set.triggerkey'},{'uuid':'50e1a4c9-97a4-4015-970b-8acc54e9e30d','body':{'key':''},'action':'set.triggerkey'}]
    [Info | 11:35:44] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:35:44] Saving key settings
    [Info | 11:35:44] job.respond b86eb683-95e4-4c86-8f5f-0d6bd3591c11
    [Info | 11:35:44] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:35:44] Saving key settings
    [Debug | 11:35:44] encoder savesettings reply "ok"
    [Debug | 11:35:44] job.respond "ok"
    [Info | 11:35:44] job.respond 50e1a4c9-97a4-4015-970b-8acc54e9e30d
    [Debug | 11:35:44] encoder savesettings reply "ok"
    [Debug | 11:35:44] job.respond "ok"
    [Debug | 11:35:46] PollDesktopJobQueue reply [{'uuid':'b645892a-feeb-4ff3-90eb-2dbaf076f773','body':{'key':']'},'action':'set.triggerkey'},{'uuid':'b1a1fdfe-7303-4c19-ab38-139148d4f3dd','body':{'key':']'},'action':'set.triggerkey'}]
    [Info | 11:35:46] New command - set.triggerkey * {
    "key": "]"
    }
    [Info | 11:35:46] Saving key settings ]
    [Info | 11:35:46] job.respond b645892a-feeb-4ff3-90eb-2dbaf076f773
    [Info | 11:35:46] New command - set.triggerkey * {
    "key": "]"
    }
    [Info | 11:35:46] Saving key settings ]
    [Debug | 11:35:46] encoder savesettings reply "ok"
    [Debug | 11:35:46] job.respond "ok"
    [Info | 11:35:46] job.respond b1a1fdfe-7303-4c19-ab38-139148d4f3dd
    [Debug | 11:35:46] encoder savesettings reply "ok"
    [Debug | 11:35:46] job.respond "ok"
    [Debug | 11:36:29] PollDesktopJobQueue reply [{'uuid':'67f1b50b-20b2-4ce8-8b51-b8686e60273b','body':{'key':''},'action':'set.triggerkey'},{'uuid':'06b355f1-9928-406f-ad3f-c2d5c2ecdc09','body':{'key':''},'action':'set.triggerkey'}]
    [Info | 11:36:29] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:29] Saving key settings
    [Info | 11:36:29] job.respond 67f1b50b-20b2-4ce8-8b51-b8686e60273b
    [Info | 11:36:29] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:29] Saving key settings
    [Debug | 11:36:29] encoder savesettings reply "ok"
    [Debug | 11:36:29] job.respond "ok"
    [Info | 11:36:29] job.respond 06b355f1-9928-406f-ad3f-c2d5c2ecdc09
    [Debug | 11:36:29] encoder savesettings reply "ok"
    [Debug | 11:36:29] job.respond "ok"
    [Debug | 11:36:31] PollDesktopJobQueue reply [{'uuid':'d646551b-76a8-4111-a839-78f1d8d2f12d','body':{'key':''},'action':'set.triggerkey'},{'uuid':'d87fb516-18e6-41e0-816c-6a67cac37949','body':{'key':''},'action':'set.triggerkey'}]
    [Info | 11:36:31] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:31] Saving key settings
    [Info | 11:36:31] job.respond d646551b-76a8-4111-a839-78f1d8d2f12d
    [Info | 11:36:31] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:32] Saving key settings
    [Debug | 11:36:32] encoder savesettings reply "ok"
    [Debug | 11:36:32] job.respond "ok"
    [Info | 11:36:32] job.respond d87fb516-18e6-41e0-816c-6a67cac37949
    [Debug | 11:36:32] encoder savesettings reply "ok"
    [Debug | 11:36:32] job.respond "ok"
    [Debug | 11:36:35] PollDesktopJobQueue reply [{'uuid':'59a65b92-db6d-46c8-811b-e3b9d24b4386','body':{'key':''},'action':'set.triggerkey'},{'uuid':'8aff5667-3e22-44ca-b122-1fc4926b41d9','body':{'key':''},'action':'set.triggerkey'}]
    [Info | 11:36:35] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:35] Saving key settings
    [Info | 11:36:35] job.respond 59a65b92-db6d-46c8-811b-e3b9d24b4386
    [Info | 11:36:35] New command - set.triggerkey * {
    "key": ""
    }
    [Info | 11:36:35] Saving key settings
    [Debug | 11:36:35] encoder savesettings reply "ok"
    [Debug | 11:36:35] job.respond "ok"
    [Info | 11:36:35] job.respond 8aff5667-3e22-44ca-b122-1fc4926b41d9
    [Debug | 11:36:35] encoder savesettings reply "ok"
    [Debug | 11:36:35] job.respond "ok"
    [Debug | 11:36:37] PollDesktopJobQueue reply [{'uuid':'02933309-a7e5-4741-8f6c-07a48dc23615','body':{'key':']'},'action':'set.triggerkey'},{'uuid':'65a561ed-d641-4605-ac5d-ddcff490dcaf','body':{'key':']'},'action':'set.triggerkey'}]
    [Info | 11:36:37] New command - set.triggerkey * {
    "key": "]"
    }
    [Info | 11:36:37] Saving key settings ]
    [Info | 11:36:37] job.respond 02933309-a7e5-4741-8f6c-07a48dc23615
    [Info | 11:36:37] New command - set.triggerkey * {
    "key": "]"
    }
    [Info | 11:36:37] Saving key settings ]
    [Debug | 11:36:37] encoder savesettings reply "ok"
    [Debug | 11:36:37] job.respond "ok"
    [Info | 11:36:37] job.respond 65a561ed-d641-4605-ac5d-ddcff490dcaf
    [Debug | 11:36:37] encoder savesettings reply "ok"
    [Debug | 11:36:37] job.respond "ok"
    [Debug | 11:36:52] PollDesktopJobQueue reply [{'uuid':'d7c1995b-3a5c-4e99-aeea-246beaba74ac','body':{'key':'F2'},'action':'set.triggerkey'},{'uuid':'82e42d0c-c634-4407-8db7-4b4db0f6d78c','body':{'key':'F2'},'action':'set.triggerkey'}]
    [Info | 11:36:52] New command - set.triggerkey * {
    "key": "F2"
    }
    [Info | 11:36:52] Saving key settings F2
    [Info | 11:36:52] job.respond d7c1995b-3a5c-4e99-aeea-246beaba74ac
    [Info | 11:36:52] New command - set.triggerkey * {
    "key": "F2"
    }
    [Info | 11:36:52] Saving key settings F2
    [Debug | 11:36:52] encoder savesettings reply "ok"
    [Debug | 11:36:52] job.respond "ok"
    [Info | 11:36:52] job.respond 82e42d0c-c634-4407-8db7-4b4db0f6d78c
    [Debug | 11:36:52] encoder savesettings reply "ok"
    [Debug | 11:36:52] job.respond "ok"
    [Info | 11:37:37] Process name found csgo | Caption | Counter-Strike: Global Offensive | and class | Valve001 | Detect all Games | True
    [Info | 11:37:37] Game Found Type 1: Counter Strike: Global Offensive
    [Info | 11:37:37] Game found csgo
    [Info | 11:37:38] [ESM Event] - GameFound
    [Info | 11:37:38] Attaching to Process ID: 20964
    [Info | 11:37:38] Process detected as: 32 Bit
    [Info | 11:37:38] Process detected as: x86
    [Info | 11:37:38] MainWindowHandle 657030
    [Info | 11:37:38] Thread id: 21688
    [Info | 11:37:38] ----[ESM State]: Injecting----
    [Info | 11:37:38] recordingstarted 14 - Counter Strike: Global Offensive
    [Debug | 11:37:38] recordingstarted reply "ok"
    [Info | 11:37:44] [ESM Event] - WindowCaptureHide
    [Info | 11:37:45] Capture Connected to Encoder
    [Info | 11:37:45] [ESM Event] - CaptureConnected
    [Info | 11:37:45] ----[ESM State]: Recording----
    [Info | 11:37:45] Keyboard hook started F2
    [Info | 11:37:45] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:37:45] [ESM Event] - WindowCaptureMoved
    [Info | 11:37:45] [ESM Event] - WindowCaptureShow
    [Info | 11:37:45] Capture->MedalHost: [Config] received
    [Info | 11:37:45] Capture->MedalHost: Capture Start as Client
    [Info | 11:37:45] Capture->MedalHost: Direct3D9 module detected.
    [Info | 11:37:46] Capture->MedalHost: Offsets: 29E8, 4B80
    [Info | 11:37:46] Capture->MedalHost: Supports EX: True
    [Info | 11:37:46] Capture->MedalHost: Timer started (OK)
    [Info | 11:37:46] RESTARTED Recorder
    [Info | 11:37:46] Stopped Filter
    [Info | 11:37:46] Config Received : 1280x720 Shared Texture Handle: -2147479040
    [Info | 11:37:46] Adapter found: 30610
    [Info | 11:37:46] FORMAT: B8G8R8A8_UNorm
    [Info | 11:37:46] Attempting to open segment wrap
    [Info | 11:37:46] Segment wrap opened
    [Info | 11:37:46] Clip segment count: 3 Clip Length: 15
    [Info | 11:37:46] GameFilter: Operation started.
    [Info | 11:37:46] Started Filter
    [Info | 11:40:33] [ESM Event] - WindowCaptureHide
    [Info | 11:40:34] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:40:34] [ESM Event] - WindowCaptureMoved
    [Info | 11:40:34] [ESM Event] - WindowCaptureShow
    [Info | 11:40:36] RESTARTED Recorder
    [Info | 11:40:36] Stopped Filter
    [Info | 11:40:36] GameFilter: Stopped
    [Info | 11:40:36] Cleared Filter
    [Info | 11:40:36] Config Received : 1280x720 Shared Texture Handle: -1073732608
    [Info | 11:40:36] Adapter found: 30610
    [Info | 11:40:36] FORMAT: B8G8R8A8_UNorm
    [Info | 11:40:36] Attempting to open segment wrap
    [Info | 11:40:36] Segment wrap already open
    [Info | 11:40:36] Clip segment count: 3 Clip Length: 15
    [Info | 11:40:36] GameFilter: Operation started.
    [Info | 11:40:36] Started Filter
    [Info | 11:40:36] Capture->MedalHost: Timer started (OK)
    [Info | 11:40:51] Triggered save clip
    [Info | 11:40:51] [ESM Event] - SaveClip
    [Info | 11:40:51] Request clip save
    [Info | 11:40:51] Clip requested at: 1541169651
    [Info | 11:40:51] Created paths
    [Info | 11:40:51] ShowOverlay
    [Debug | 11:40:51] clip 1541169651 create reply "ok"
    [Info | 11:40:53] [ESM Event] - WindowCaptureHide
    [Info | 11:40:53] [ESM Event] - WindowCaptureHide
    [Info | 11:40:54] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:40:54] [ESM Event] - WindowCaptureMoved
    [Info | 11:40:54] [ESM Event] - WindowCaptureHide
    [Info | 11:40:58] [ESM Event] - WindowCaptureShow
    [Info | 11:40:58] [ESM Event] - WindowCaptureHide
    [Info | 11:40:59] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:40:59] [ESM Event] - WindowCaptureMoved
    [Info | 11:40:59] [ESM Event] - WindowCaptureShow
    [Info | 11:41:00] Capture->MedalHost: Timer started (OK)
    [Info | 11:41:00] RESTARTED Recorder
    [Info | 11:41:00] Stopped Filter
    [Info | 11:41:00] GameFilter: Stopped
    [Info | 11:41:00] Cleared Filter
    [Info | 11:41:00] Config Received : 1280x720 Shared Texture Handle: 1073754240
    [Info | 11:41:00] Adapter found: 30610
    [Info | 11:41:00] FORMAT: B8G8R8A8_UNorm
    [Info | 11:41:00] Attempting to open segment wrap
    [Info | 11:41:00] Segment wrap already open
    [Info | 11:41:00] Clip segment count: 3 Clip Length: 15
    [Info | 11:41:00] GameFilter: Operation started.
    [Info | 11:41:00] Started Filter
    [Info | 11:41:06] [ESM Event] - WindowCaptureHide
    [Info | 11:41:06] [ESM Event] - WindowCaptureHide
    [Info | 11:41:06] Capture Disconnected
    [Info | 11:41:07] Stopped Filter
    [Info | 11:41:07] GameFilter: Stopped
    [Info | 11:41:07] Cleared Filter
    [Info | 11:41:07] Segment wrap closed
    [Info | 11:41:07] [ESM Event] - CaptureDisconnected
    [Info | 11:41:07] ----[ESM State]: SearchingForCapture----
    [Info | 11:41:07] [ESM Event] - GameClosed
    [Info | 11:41:07] Counter Strike: Global Offensive exited.
    [Info | 11:41:07] recordingstopped
    [Debug | 11:41:07] recordingstopped reply "ok"
    [Info | 11:41:07] Keyboard hook detached
    [Info | 11:41:07] [ESM Event] - WindowCaptureSetMonitor
    [Info | 11:41:07] [ESM Event] - WindowCaptureMoved
    [Warning | 11:41:08] No MedalCapture listener found
    [Info | 11:41:08] Encoder server started
    [Info | 11:41:08] [ESM Event] - CaptureNotFound
    [Info | 11:41:08] ----[ESM State]: ScanningForGame----
    [Info | 11:41:17] Video thread error

  • Czarek Nig

    I have the same problem.
    All of the clips i've been recorded to keep loading and will not play (in all games). I tried everything but nothing helps.
    Please help

  • Brandon Cohen

    We are looking into this. Thanks for letting us know about the issue!

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