Check through this list to see what steps you can try:
- Update Graphics Drivers
- Turn off any recorders
- Turn off Windows Game Mode *NEW*
- Check your System Resources
- Game Settings
- Advanced Diagnostics
Update Graphics Drivers:
For Nvidia, load up 'Nvidia Geforce Experience', click on the Drivers tab and click 'Check For Updates'.
For AMD, open up the 'AMD Radeon' software, and click 'Updates'.
Turn off any recorders
- Microsoft's Game DVR is turned on by default. This could cause some serious lag. Here is a guide to turning it off - How to disable Microsoft Game DVR
- Check to make sure you don't have any other downloaded recorder running. (Nvidia ShadowPlay, AMD Relive, OBS etc.)
Turn off Windows Game Mode *NEW*
- Like Microsoft's Game DVR, Game Mode is enabled by default and can cause lag in clips.
- You can disable Game Mode by opening your Start Bar and searching for 'Game Mode Settings'. A new pop up window will appear. Make sure Game Mode is disabled by clicking on the toggle button.
- You can also disable Game Mode on a per-game basis. To disable it per-game, right click on the game shortcut or executable and click 'Properties'. Go to 'Compatibility' and check "Disable full-screen optimizations"
Check your System Resources
- You may also want to check Task Manager for any programs that are using your system's resources. Press
Esc, click on 'More details' if you haven't before, and look for any programs that have a high percentage (You can click on CPU/Memory/GPU to arrange them by % amount).
If you find software that is using a high % of your system resources, click on the program and then click 'End Task' on the bottom right hand corner. (If you are unsure of how to use Task Manager, skip this step and follow the next step)
- Check your Windows Start Bar and System Tray for any programs you are not using. These could be using your systems resources. Applications like Google Chrome use a lot of system resources which can cause choppy clips.
- Lower your games graphic settings. Higher demanding games like GTA V, Fallout 4, Battlefield 5 etc, require a lot of resources. Turning down your graphics settings in game may help with reducing choppy videos.
- If you have downloaded any mods for your game, they could be using a lot of resources. Shutting down game mods may help improve clip performance.
- Repair the Medal Software
If you haven't already, update to version 3.14.0 | 3.2.0 or higher
To update, look for the green arrow on your Medal app. (If you're having trouble updating make a support ticket and we can help you out -> New Support Ticket)
In this new update, we have a REPAIR option available. This new option can fix a ton of different issues. Try using the repair button if you are having trouble uploading.
These suggestions are for those with custom PC builds with SLI/Crossfire builds and over-clocks.
- If you're using an SLI/Crossfire build, it has been known to cause choppy clips. Disabling SLI/Crossfire may prevent lost frames.
- If you have over-clocked your system, this could potentially cause choppy clips. Try tuning down your clocks a bit.
For personal troubleshooting, we recommend trying things like disabling any program you think may interfere. The more system resources that Medal has available to it, the smoother the clip may end up.