Green Clips / Green Video

If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you. 

• Delete Cache
• Update Your Drivers
• Disable Hardware Acceleration
• Run Hardware Troubleshooter

Potential Quick Fix:

Delete cache data

• Open 'Developer Tools'
  • Press CTRL ALT i
  • Or right-click Medal in the system tray and choose Developer Tools
  • It should look something like this.
    
• Clear Site Data
  • Click the little arrow next to Network
  • Choose Application
  • Select Clear Storage
  • Click Clear Site Data
    
• Restart Medal
  • Right-click on Medal in your 'System Tray' and click 'Quit'.
     
  • Reopen Medal
• Try to play your video again

Update Your Graphics Drivers:

Updating your drivers

• Type Device Manager into your Windows search box
  • If that's not working go to My Computer and right-click on it
  • Select Manage
  • Select Device Manager
• Double-click on Display Adapters
• Right-click on your graphics driver and click Update Driver
• Select Search automatically for updated driver software.
  • Windows should detect your Graphics Card and find its latest driver
• Restart your PC. Windows will reinstall the driver.
• Try to play your video again.

Disable Hardware Acceleration:

Disable Hardware Acceleration in Medal

• Go to Settings
• Select General
  
• Click the toggle on Hardware Acceleration to disable it
• Restart Medal
  • Right-click on Medal in your 'System Tray' and click 'Quit'.
     
  • Reopen Medal
• Try to play your video again

Hardware Troubleshooting:

• Type Settings into your Windows search box
  • If that's not working right-click on your Windows Icon
  • Select Settings
• Click on Update & Security
• Click on Troubleshoot
• Click on Hardware and Devices
• Run the troubleshooter
 

That's it! If you are still experiencing issues with sound not working in your clips please open up a New Support Ticket so we can help you out!