If you haven't already, update to version 3.14.0 | 3.2.0
To update, look for the green arrow on your Medal app. (If you're having trouble updating make a support ticket and we can help you out -> New Support Ticket)
In this new update, we have a REPAIR option available. This new option can fix a ton of different issues. Try using the repair button if you are having trouble uploading.
- Right-click on your system time and select
- This is the screen you should see. Even if the date and time are accurate, you'll need to set the time and time zone automatically.
- Set time automatically switch to
- Set time zone automatically switch to
- Your time should now be set.
- You may need to restart Medal for this to take effect.
Send us a New Support Ticket.
Your support ticket should have the following included
- Your user ID.
- You can get your user ID by going to your profile and `copy link`
- Send your logs.
- Documents > Medal > Medallog.txt(todays date)